ITEC and CIBTAC Beauty Specialist Manicure Case studies
These Case Studies have passed both ITEC and CIBTAC Beauty Specialist Exams. I've published these case studies only as a guideline, so please do yourself a favour and do not copy them, but rather try to come up with your own version. When you write your own case studies, you also learn at the same time and that in return will help you with your exam papers.
Case study 1: Luxery hot oil manicure
Clien
My client Patricia came to see me for a luxery hot oil manicure.
I greeted her warmly and asked her to take a seat and if she would read and complete a client consultation form. When Patricia had completed the form I could also physically check for any contra-indications.
I also asked about Patricia’s occupation and what she does to care for her nails and hands. Patricia said that she applies a good hand cream few times throughout the day and now then she would go for manicure to treat herself. I asked Patricia how she would like her nails to look and she asked for same length and oval shape.
Manicure procedure
I asked if Patricia could roll up her sleeves and I started the manicure procedure.
I disinfected my hands with antiseptic sanitizer gel and taking my client’s hands and wiped them also off with antiseptic gel.
Using nail polish remover I removed some leftovers of old enamel from Patricia’s nails, starting with her thumb nail then little finger to index finger.
I disinfected my hands with antiseptic sanitizer gel and taking my client’s hands and wiped them also off with antiseptic gel.
Using nail polish remover I removed some leftovers of old enamel from Patricia’s nails, starting with her thumb nail then little finger to index finger.
Taking an emery board and holding it by the widest angle I held it at a 45 degree angle under the nail plate, firmly holding Patricia’s finger at either side of the nail I began filing each nail drawing smoothly from the middle of the side to the centre. I repeated on the other side then to the tip.
I explained to Patricia that filing back and forth can cause nails to split as this motion separates and weakens the nails. Once I had achieved the required shape I asked Patricia if she was happy with the result, and she was.
Using a spatula I took some cuticle cream and used a cotton wool stick to apply to each of Patricia’s nails, massaged using my thumbs softening the nail cuticle and the surrounding area and then I placed her right hand into a manicure dish filled with warm soapy water.
Whilst Patricia’s right hand was soaking I repeated the same treatment to Patricia’s left hand.
After placing my Patricia’s left hand into the manicure dish I removed the right hand from soaking and dried with the dry tissues.
When Patricia’s right hand was dry I applied cuticle remover, with a cotton wool stick, to each finger nail and free edge, explaining to Patricia each stage of the treatment. Working on the nail plate using a cuticle hoof gently pushed the cuticle back & cleaned the free edge of the nail.
Using a cuticle knife, I used small circles flat against the nail from one side to the centre and from the other side to centre to remove any cuticle that was stuck on the nail plate, while I was making sure that the sure was wet. I returned the right hand back to soak in the manicure dish.
Using a cuticle knife, I used small circles flat against the nail from one side to the centre and from the other side to centre to remove any cuticle that was stuck on the nail plate, while I was making sure that the sure was wet. I returned the right hand back to soak in the manicure dish.
Whilst Patricia’s right hand was soaking, I took my Patricia’s left hand from its water, dried the hand with tissues and repeated the treatment.
After Patricia’s left hand back to soak I left it for a couple of minutes whilst I removed my Patricia’s right hand from the water and dried with a tissue. After leaving Patricia’s hand soak for a few minutes I removed it from the water also and dried it too with a tissue.
After both hands were dry I used a buffer to smooth the surface of the nail. This will also allow the hot oil to better penetrate into the nail.
I then heated almond oil in a microwave for about thirty seconds on medium heat. Oil heats up very quickly when microwaved, and oil that is too hot can cause burns to the skin. I also add a few drops of orange and peppermint essential oils into the olive oil.
Once the oil was warm, I massage it into the hands and nails. I then applied Aveda’s hand relief hand crème and covered Patricia’s hands with plastic foil in order to trap in the heat, and then put the hands into cotton mittens and allow the oil and the cream to penetrate into the skin and nails for about 10 minutes.
After 10 minutes, I removed the plastic foil and the mittens and massaged the rest of the oil and hand cream in for about another 10 minutes>
Massage Routine
-Effleurage right hand and arm 6 times
-Effleurage right hand and arm 6 times
- Kneading to forearm 3 times
-Thumb frictions to Carpal bones
-Thumb frictions to Metacarpals
-Turn hand over, thumb friction to Carpal bones inside the wrist
-Zig Zag movements with thumbs over palm of hand and returns 3 times
-6 deep stroking movements over Thenar and Hypothenar muscles
-Turn hand over, thumb frictions over each finger working left to right from the top to tip, claw & push to top, half turn & pull back to tip
-Support client’s arm, circle hand clockwise & anti-clockwise, gently ease wrist left, back & right down 6 times
- Stretch the hand and pull upwards
-Effleurage arm 6 times.
-Thumb frictions to Carpal bones
-Thumb frictions to Metacarpals
-Turn hand over, thumb friction to Carpal bones inside the wrist
-Zig Zag movements with thumbs over palm of hand and returns 3 times
-6 deep stroking movements over Thenar and Hypothenar muscles
-Turn hand over, thumb frictions over each finger working left to right from the top to tip, claw & push to top, half turn & pull back to tip
-Support client’s arm, circle hand clockwise & anti-clockwise, gently ease wrist left, back & right down 6 times
- Stretch the hand and pull upwards
-Effleurage arm 6 times.
I place right arm back to rest and repeated the massage to left hand and arm.
Once massage was complete I returned to Patricia’s right hand and removed any remaining oil with nail polish from each of Patricia’s finger nails. I repeated this to the left finger nails. I explained to Patricia that if the nail plate was not free from products then the nail base coat and enamel would not stick well and would produce a poor overall result.
Patricia chose Rimmel nail enamel in dark reddish brown color.
Starting with Patricia’s right hand thumb nail I applied base coat using only 3 strokes and continued applying to the rest of the fingernails right to left.
Once right hand was finished I applied base coat to the left hand using same procedure.
Once the base coat had dried, again starting with the right hand I began applying the purple nail enamel, using only 3 strokes, thumb first and right to left so as not to smudge the enamel. I repeated this to left hand using the same technique.
Once the first coat had dried I applied another coat to the right hand and then to the left.
Once coat had dried I then applied a top coat, again starting with the right hand & then the left hand. I explained that the top coat would protect the enamel from chipping, scratching and help it last longer.
After the application was complete I checked the finished finger nails and noticed few nails had a little enamel on the nail folds so I dipped a cotton bud into the nail enamel remover and gently removed the enamel from the folds. The finger nails looked very neat and smooth.
The manicure procedure was now complete. I asked Patricia to sit for a while until the nail polish was completely dry as I did want the end result to be smudged.
I advised Patricia to let nail polish dry thoroughly for the next 24 hours and to undertake any excessive cleaning etc. I also explained, in order for the nail polish to last, she should wear household gloves for wet jobs and any activities involving the use of chemicals, and apply moisturizing cream beforehand.
Patricia’s home care advice
I advised Patricia to:
-use cuticle cream & moisturizer to keep hands, cuticles and surrounding areas soft so as not to dry when enduring the elements and environmental chemicals.
-always wear gloves when hands will be in water; washing dishes, using detergents and chemicals.
- not to file backwards and forwards.
-use ph soaps
-always wear gloves when hands will be in water; washing dishes, using detergents and chemicals.
- not to file backwards and forwards.
-use ph soaps
- always apply base coat so as not to discolor the nail.
-if nails split they should be mended or cut off to prevent infection or further injury.
-have a healthy diet as good diet helps with the condition of the nail.
-drink plenty of water as this helps to strengthen nails.
-return for a manicure in approx 3-5 weeks as regular manicures will reduce infection, strengthen nails reducing brittleness and keep hands looking attractive and in good shape.
-if nails split they should be mended or cut off to prevent infection or further injury.
-have a healthy diet as good diet helps with the condition of the nail.
-drink plenty of water as this helps to strengthen nails.
-return for a manicure in approx 3-5 weeks as regular manicures will reduce infection, strengthen nails reducing brittleness and keep hands looking attractive and in good shape.
Clients Feedback
I asked Patricia how she felt and if she had enjoyed her manicure. Patricia said she had felt very comfortable, relaxed and very well looked after. She was very pleased with the end result and loved it how smooth and soft her hands looked and felt. Patricia promised, that she definitely would return to me another luxury hot oil treatment.
After Patricia had left I returned my products to their appropriate place and discarded all waste. I cleaned and wiped the used equipment with surgical spirit and also returned them to their appropriate place.
I felt I had done a really good manicure. My client care was friendly and knowledgeable, and my manicure technique was professional. I felt I had assessed my client’s needs and as a result had successfully met my client’s expectations.
Case Study 2:
Hot Mitts Treatment with hand Mask
Client Profile
James came to see me for a luxury manicure with hot mitts. James like his hand to be manicure on a regular basis and he also find the massage gives somewhat of a relief to his stiff wrists and he feels he gets quite dry hands because he is contact with paper all the time.
I greeted him and asked he would read and complete a client consultation form. When James had completed the form I could also physically check for any contra-indications.
I also asked about James’s occupation and what he does to care for his nails and hands.
James is a web designer and works a lot on a computer, so his hands and wrists get often quite stiff from all the typing at the end of the day.
Details of treatment:
I asked if James could roll up his sleeves, so that I can get started with the manicure.
I disinfected my hands with antiseptic sanitizer gel and taking my client’s hands and wiped them also off with antiseptic gel.
Taking an emery board and holding it by the widest angle I held it at a 45 degree angle under the nail plate, firmly holding James’s finger, I began filing each nail drawing smoothly from the middle of the side to the centre.
I disinfected my hands with antiseptic sanitizer gel and taking my client’s hands and wiped them also off with antiseptic gel.
Taking an emery board and holding it by the widest angle I held it at a 45 degree angle under the nail plate, firmly holding James’s finger, I began filing each nail drawing smoothly from the middle of the side to the centre.
Using a spatula I took some cuticle cream and used a cotton wool stick to apply to each of James’s nails, massaged using my thumbs softening the nail cuticle and the surrounding area and then I placed his right hand into a manicure dish filled with warm soapy water.
Whilst James’s right hand was soaking I repeated the same treatment to James’s left hand.
After placing my James’s left hand into the manicure dish I removed the right hand from soaking and dried with the dry tissues.
When James’s right hand was dry I applied cuticle remover, with a cotton wool stick, to each finger nail. Working on the nail plate using a cuticle hoof gently pushed the cuticle back and cleaned the free edge of the nail.
Using a cuticle knife, I used small circles flat against the nail from one side to the centre and from the side to centre to remove any cuticle that was stuck on the nail plate, while I was making sure that the sure was wet. I returned the right hand back to soak in the manicure dish.
Using a cuticle knife, I used small circles flat against the nail from one side to the centre and from the side to centre to remove any cuticle that was stuck on the nail plate, while I was making sure that the sure was wet. I returned the right hand back to soak in the manicure dish.
Whilst James’s right hand was soaking, I took my James’s left hand from its water, dried the hand with tissues.
After James’s left hand back to soak I left it for a couple of minutes whilst I removed my James’s right hand from the water and dried with a tissue. After leaving James’s hand soak for a few minutes I removed it from the water also and dried it too with a tissue.
After both hands were dry I could check for any loose cuticle edges, and James had few loose cuticles, which gently removed with cuticle clipper.
Once finished with a cuticle work I exfoliated James hands with an exfoliating cream for about four minutes. Following the exfoliation, I then massaged James hands with almond oil.
Massage Routine
-Warm oil between palms of hand
-Take hold of client’s right hand first
-Effleurage right hand and arm 6 times
-Take hold of client’s right hand first
-Effleurage right hand and arm 6 times
- Kneading to forearm 3 times
-Thumb frictions to Carpal bones
-Thumb frictions to Metacarpals
-Turn hand over, thumb friction to Carpal bones inside the wrist
-Zig Zag movements with thumbs over palm of hand and returns 3 times
-6 deep stroking movements over Thenar and Hypothenar muscles
-Turn hand over, thumb frictions over each finger working left to right from the top to tip, claw & push to top, half turn & pull back to tip
-Support client’s arm, circle hand clockwise & anti-clockwise, gently ease wrist left, back & right down 6 times
- Stretch the hand and pull upwards
-Effleurage arm 6 times.
-Thumb frictions to Carpal bones
-Thumb frictions to Metacarpals
-Turn hand over, thumb friction to Carpal bones inside the wrist
-Zig Zag movements with thumbs over palm of hand and returns 3 times
-6 deep stroking movements over Thenar and Hypothenar muscles
-Turn hand over, thumb frictions over each finger working left to right from the top to tip, claw & push to top, half turn & pull back to tip
-Support client’s arm, circle hand clockwise & anti-clockwise, gently ease wrist left, back & right down 6 times
- Stretch the hand and pull upwards
-Effleurage arm 6 times.
I place right arm back to rest and repeated the massage to left hand and arm.
Hot Mitts Treatment with hand Mask
Once massage was complete I then proceeded with a hot mitts treatment. I applied a hand mask to James hands, and then wraped both hands in cling film and placed the hands into the mitts, making sure not to get any product in the mitts. After ten minutes I removed the hot mitts and massaged in the remaining mask into James hands.
Using a spatula I took some buffing paste and with cotton wool stick I applied to each nail, smoothing using my thumbs and then buffing each finger nail in one direction with a buffer 15 times. I explained to James that this procedure gave nails shine and smoothness.
James really liked how his hands looked after the luxury manicure with hot mitts and he said, that he definitely will return to me for another manicure treatment. He felt his hands felt very soft and moisturized.
I advised James to:
-use cuticle cream & moisturizer to keep hands, cuticles and surrounding areas soft so as not to dry when enduring the elements and environmental chemicals.
-always wear gloves when hands will be in water; washing dishes, using detergents and chemicals.
- not to file backwards and forwards.
-use ph soaps
-if nails split they should be mended or cut off to prevent infection.
-have a healthy diet as good diet helps with the condition of the nail.
-drink plenty of water as this helps to strengthen nails.
-return for a manicure in approx 3-5 weeks as regular manicures will reduce infection, strengthen nails reducing brittleness and keep hands looking attractive and in good shape.
-always wear gloves when hands will be in water; washing dishes, using detergents and chemicals.
- not to file backwards and forwards.
-use ph soaps
-if nails split they should be mended or cut off to prevent infection.
-have a healthy diet as good diet helps with the condition of the nail.
-drink plenty of water as this helps to strengthen nails.
-return for a manicure in approx 3-5 weeks as regular manicures will reduce infection, strengthen nails reducing brittleness and keep hands looking attractive and in good shape.
My client Mary came to see me for a manicure.
I greeted her warmly and asked her to take a seat and if she would read and complete a client consultation form. When Mary had completed the form I could also physically check for any contra-indications.
I also asked about Mary’s occupation and what she does to care for her nails and hands.
Mary is a Human Resources Manager and works for German Bank. She usually types a lot on a computer, so her hands and wrists get often quite stiff from all the typing at the end of the day. Also the dry office condition tends to dry out Mary’s hands a lot. Mary said that she applies a good hand cream few times throughout the day and she also goes regularly for manicure treatment.
In her spare time, Mary likes to play pigeon pot at least two times a week, and since she doesn’t wear gloves, she also has developed calluses on her hand, due to friction from the club over the long period of time she has been playing. Mary also likes to work in her garden, and for this activity she uses her gloves.
I asked Mary how she would like her nails to look and she asked for same length and oval shape and that she also wanted to try a coral color today.
Manicure procedure
I asked if Mary could roll up her sleeves, and take off her jewelry, which I placed in the designated box. I then started the manicure procedure.
I disinfected my hands with antiseptic sanitizer gel and taking my client’s hands and wiped them also off with antiseptic gel.
Using nail polish remover I removed some leftovers of old enamel from Mary’s, starting with her thumb nail then little finger to index finger.
I disinfected my hands with antiseptic sanitizer gel and taking my client’s hands and wiped them also off with antiseptic gel.
Using nail polish remover I removed some leftovers of old enamel from Mary’s, starting with her thumb nail then little finger to index finger.
Taking an emery board and holding it by the widest angle I held it at a 45 degree angle under the nail plate, firmly holding Mary’s finger at either side of the nail I began filing each nail drawing smoothly from the middle of the side to the centre. I repeated on the other side then to the tip.
I explained to Mary’s that filing back and forth can cause nails to split as this motion separates and weakens the nails. Once I had achieved the required shape I asked Mary’s if she was happy with the result, and she was.
Using a spatula I took some cuticle cream and used a cotton wool stick to apply to each of Dagmar’s nails, massaged using my thumbs softening the nail cuticle and the surrounding area and then I placed her right hand into a manicure dish filled with warm soapy water.
Whilst Mary’s right hand was soaking I repeated the same treatment to Mary’s left hand.
After placing my Mary’s left hand into the manicure dish I removed the right hand from soaking and dried with the dry tissues.
When Mary’s right hand was dry I applied cuticle remover, with a cotton wool stick, to each finger nail and free edge, explaining to Mary each stage of the treatment. Working on the nail plate using a cuticle hoof gently pushed the cuticle back and cleaned the free edge of the nail.
Using a cuticle knife, I used small circles flat against the nail from one side to the centre and from the other side to centre to remove any cuticle that was stuck on the nail plate, while I was making sure that the sure was wet. I returned the right hand back to soak in the manicure dish.
Using a cuticle knife, I used small circles flat against the nail from one side to the centre and from the other side to centre to remove any cuticle that was stuck on the nail plate, while I was making sure that the sure was wet. I returned the right hand back to soak in the manicure dish.
Whilst Mary’s right hand was soaking, I took my Mary’s left hand from its water, dried the hand with tissues and repeated the treatment.
After Mary’s left hand back to soak I left it for a couple of minutes whilst I removed my Mary’s right hand from the water and dried with a tissue. After leaving Mary’s hand soak for a few minutes I removed it from the water also and dried it too with a tissue.
After both hands were dry I could check for any loose cuticle edges, and Mary had few loose cuticles, which gently removed with cuticle clipper.
Using a spatula I took some buffing paste and with cotton wool stick I applied to each nail, smoothing using my thumbs & then buffing each finger nail in one direction with a buffer 15 times. I explained to Mary that this procedure gave nails shine and smoothness, and it’s also called squeaking the nails.
Using a spatula I took some buffing paste and with cotton wool stick I applied to each nail, smoothing using my thumbs & then buffing each finger nail in one direction with a buffer 15 times. I explained to Mary that this procedure gave nails shine and smoothness, and it’s also called squeaking the nails.
Following this I told Mary I was now going to massage her hands and arms.
Massage Routine
-Warm oil between palms of hand
-Take hold of client’s right hand first
-Effleurage right hand and arm 6 times
-Take hold of client’s right hand first
-Effleurage right hand and arm 6 times
- Kneading to forearm 3 times
-Thumb frictions to Carpal bones
-Thumb frictions to Metacarpals
-Turn hand over, thumb friction to Carpal bones inside the wrist
-Zig Zag movements with thumbs over palm of hand and returns 3 times
-6 deep stroking movements over Thenar and Hypothenar muscles
-Turn hand over, thumb frictions over each finger working left to right from the top to tip, claw & push to top, half turn & pull back to tip
-Support client’s arm, circle hand clockwise & anti-clockwise, gently ease wrist left, back & right down 6 times
- Stretch the hand and pull upwards
-Effleurage arm 6 times.
-Thumb frictions to Carpal bones
-Thumb frictions to Metacarpals
-Turn hand over, thumb friction to Carpal bones inside the wrist
-Zig Zag movements with thumbs over palm of hand and returns 3 times
-6 deep stroking movements over Thenar and Hypothenar muscles
-Turn hand over, thumb frictions over each finger working left to right from the top to tip, claw & push to top, half turn & pull back to tip
-Support client’s arm, circle hand clockwise & anti-clockwise, gently ease wrist left, back & right down 6 times
- Stretch the hand and pull upwards
-Effleurage arm 6 times.
I place right arm back to rest and repeated the massage to left hand and arm.
Once massage was complete I returned to Mary’s right hand and removed any remaining oil with nail polish from each of Mary’s finger nails. I repeated this to the left finger nails. I explained to Mary that if the nail plate was not free from products then the nail base coat and enamel would not stick well and would produce a poor overall result. This will also even out your nail plate and get a better finish.
As agreed with Mary previously in the consultation, I then started to paint the nails with a OPI's Cajun Shrimp, which is coral red shade.
Starting with Mary’s right hand thumb nail I applied base coat using only 3 strokes and continued applying to the rest of the fingernails right to left.
Once right hand was finished I applied base coat to the left hand using same procedure.
Once the base coat had dried, again starting with the right hand I began applying the dark brown nail enamel, using only 3 strokes, thumb first and right to left so as not to smudge the enamel. I repeated this to left hand using the same technique.
Once the first coat had dried I applied another coat to the right hand and then to the left.
Once coat had dried I then applied a top coat, again starting with the right hand & then the left hand. I explained that the top coat would protect the enamel from chipping, scratching and help it last longer.
After the application was complete I checked the finished finger nails and noticed few nails had a little enamel on the nail folds so I dipped a cotton bud into the nail enamel remover and gently removed the enamel from the folds. The finger nails looked very neat and smooth.
Once the flash color enamel had dried, I then applied a top coat, again starting with the right hand and then the left hand. I explained that the top coat would protect the enamel from chipping, scratching and help the nail polish last longer.
After the application was complete I checked the finished finger nails and noticed few nails had a little enamel on the nail folds so I dipped a cotton bud into the nail enamel remover and gently removed the enamel from the folds. The finger nails looked very neat and smooth.
The manicure procedure was now complete. I asked Mary to sit for a while until the nail polish was completely dry as I did want the end result to be smudged.
I advised Mary to let nail polish dry thoroughly for the next 24 hours and not to undertake any excessive cleaning etc. Also playing pigeon pot and gardening wouldn’t be a good idea, especially with the French Manicure, the tips would get smudged and dirty immediately. I also explained, in order for the manicure results to last longer, she should wear household gloves for wet jobs and any activities involving the use of chemicals, and apply moisturizing cream beforehand.
Mary’s home care advice
I advised Mary to:
- use gloves when playing pigeon pot.
-use cuticle cream & moisturizer to keep hands, cuticles and surrounding areas soft so as not to dry when enduring the elements and environmental chemicals.
-always wear gloves when hands will be in water; washing dishes, using detergents and chemicals.
- not to file backwards and forwards.
-use ph soaps
-always wear gloves when hands will be in water; washing dishes, using detergents and chemicals.
- not to file backwards and forwards.
-use ph soaps
- always apply base coat so as not to discolor the nail.
-if nails split they should be mended or cut off to prevent infection or further injury.
-have a healthy diet as good diet helps with the condition of the nail.
-drink plenty of water as this helps to strengthen nails.
-return for a manicure in approx 3-5 weeks as regular manicures will reduce infection, strengthen nails reducing brittleness and keep hands looking attractive and in good shape.
-if nails split they should be mended or cut off to prevent infection or further injury.
-have a healthy diet as good diet helps with the condition of the nail.
-drink plenty of water as this helps to strengthen nails.
-return for a manicure in approx 3-5 weeks as regular manicures will reduce infection, strengthen nails reducing brittleness and keep hands looking attractive and in good shape.
Clients Feedback
I asked Mary how she felt and if she had enjoyed her manicure. Mary said that she already can feel the difference in her hands. They feel much softer and look smoother. She also felt that the stiffness in her wrist has been relieved, thanks to the hand massage. She was very pleased with the end result of the Manicure. Mary said, she definitely would return to me another treatment. I arranged an appointment with Mary for another Manicure treatment including paraffin wax treatment to soften Mary’s horny layer of her palms further and to help the skin heal the cracks with the help of this deep moisturizing treatment.
xxx Marina
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